1.1 The Language Locker are committed to providing the highest standard of safeguarding. The safety of our users is our paramount concern.
1.2 Our site and coordinating policies have all been designed to ensure students and tutors work together in a safe environment.
2.1 Our site and coordinating policies have been developed to ensure we comply with all relevant safeguarding legislation.
3.1 The Language Locker seeks to provide the best service possible and provide a safe experience in which children can learn.
3.2 This policy aims to ensure we safeguard all users of The Language Locker (students and tutors) whilst they engage with our website or lessons.
3.3 This policy outlines the responsibilities of all users of The Language Locker (students and tutors) and it is important that all have familiarised themselves with this policy.
3.4 If any User has a concern regarding child protection, they must contact The Language Locker immediately.
3.5 Contravention of any of the terms contained within this policy may result in immediate removal of access to and permanent barring from our services.
4.1 The Language Locker will use reasonable endeavours to check the identity of all Tutors.
4.2 The Language Locker will use reasonable endeavours to check the background checks of tutors. Background checks will be accepted if they are an enhanced check provided by the Disclosure and Barring Service, Disclosure Scotland or Access Northern Ireland.
4.3 The Language Locker require new tutors to provide two written references from people who are not related to them, in which the referees confirm that they are not family. The Language Locker are not responsible for the accuracy of the references.
4.4 The Language Locker encourages students to leave a review of tutors they have lessons with. “Review” means any review, comment or rating.
4.5 The Language Locker will take precautions we consider reasonable to protect students' and tutors' information.
4.7 The Language Locker will be able to monitor messages sent between students and tutors. The Language Locker do so in the hope of stopping misuse of the website and to ensure we safeguard all users.
4.8 The Language Locker requires all tutors to record all online Lessons (aside from where any unforeseen malfunction of the recording equipment occurs) and provide The Language Locker with these recordings within 24 hours of a lesson occurring. The Language Locker stores these recordings for a minimum of 28 days and a maximum of 90 days. These recordings remain the property of The Language Locker.
4.9 The Language Locker may review any online lessons at any time for the purposes of improving our service or where a complaint or safeguarding report has been made.
4.10 The Language Locker will deal with reports of possible illegal activity promptly, focusing on the safety and wellbeing of Users. The Language Locker will allow access to UK law enforcement of any recording where a criminal offence may have occurred in relation to a specific Lesson.
4.11 The Language Locker will endeavour to ensure complaints are considered promptly and in accordance with our terms and conditions.
4.12 The Language Locker will regularly review this policy and our terms and conditions to ensure they are best suited to safeguarding all users.
5.1 Students under the age of 18 must be represented by a parent or legal guardian who gives consent for them to become a member of The Language Locker and to receive tuition. The Language Locker is not responsible for any dispute regarding parental consent.
5.2 Parents and students must ensure that all of their personal details and contact information are accurate and up to date.
5.3 Students must ensure that there is no inappropriate communication between themselves and the tutor outside the website and report any unsolicited communications from the tutor if appropriate.
5.4 Students are solely responsible for the material they post on the website, including messages sent, and they must not post defamatory, offensive or illegal material.
5.5 Students must immediately report to The Language Locker any defamatory, offensive or illegal material they view on our website.
5.6 Any parent of a student under the age of 18 who has a lesson with a tutor should be available for the student to report any inappropriate behaviour or concerns. Students must report any concerns to a parent or legal guardian immediately.
5.7 Students must ensure that tutors are treated with respect and are not subjected to abusive behaviour or language.
5.8 Students must ensure no improper suggestions are made to, or by, the tutor.
5.9 Students are responsible for their own security in conjunction with our services online.
5.10 Students must report any complaint in line with our terms and conditions.
5.14 Students must report any safeguarding concerns or illegal activity immediately and in line with our terms and conditions.
6.1 Tutors are not employees of The Language Locker and are solely responsible for their own actions both on and off the website.
6.2 Tutors are responsible for ensuring that the personal information they provide and their personal statements on the website are accurate and in no way misleading. They must update this information promptly to maintain its accuracy.
6.3 Tutors are solely responsible for the material they represent post on the website, including messages sent, and they must not post defamatory, offensive or illegal material.
6.4 Tutors must immediately report to The Language Locker any defamatory, offensive or illegal material they view on our website.
6.5 Tutors must disclose any criminal convictions or cautions they may have to The Language Locker, including any criminal convictions or cautions received at any time after having registered as a tutor working with The Language Locker for as long as the tutor remains registered.
6.6 Tutors must disclose any other relevant information which may lead The Language Locker to determine they are not suitable to tutor.
6.7 Tutors will provide evidence of DBS prior to commencing work with The Language Locker as part of the recruitment process, and at any time requested during the period in which they work with The Language Locker.
6.8 Tutors must ensure that their environment does not display any inappropriate images or documents when conducting an online session.
6.9 Tutors must treat students fairly and without prejudice or discrimination; whatever their age, culture, ability, gender, language, racial origin, religious belief and/or sexual identity.
6.10 Tutors must ensure all reasonable steps are taken to protect children from harm, discrimination and demeaning treatment and to respect their rights.
6.11 Tutors must value students and take their contributions seriously.
6.12 Tutors must ensure they work in partnership with parents and children – which is essential for the protection of children.
6.13 Tutors must ensure the language they use is appropriate and not offensive or discriminatory.
6.14 Tutors must ensure no improper suggestions are made to, or by, the student.
6.15 Tutors must ensure that any contact or communication they have with the student is appropriate to their role as a tutor and confined to the field for which they have been selected to tutor.
6.16 Tutors must ensure that there is no inappropriate communication between themselves and the student on or outside of the website and report any unsolicited communications from the student if appropriate.
6.17 Tutors are responsible for their own security in conjunction with our services.
6.18 Tutors must report any complaint in line with our terms and conditions.
6.19 Tutors must report any safeguarding concerns or illegal activity immediately to The Language Locker.
7.1 The parent/responsible adult will ensure the student is fully aware of The Language Locker’s Safeguarding Policy.
7.2 The parent/responsible adult will always be responsible for the welfare of the student during the online sessions.
7.3 The parent/responsible adult will always be responsible for the physical environment of the pupil during the online sessions ensuring it is safe and appropriate.
7.4 The parent/responsible adult will if they consider it appropriate, be present or available during an online session so any concerns encountered by the student can be reported as soon as possible and ensure the student and tutor are behaving in an appropriate manner.
7.5 The parent/responsible adult will ensure that tutors will be treated with respect and fairness by the student and will not be subjected to abusive behaviour or language.
7.6 The parent/responsible adult will ensure that no improper suggestions are made by either the tutor or student.
7.7 The parent/responsible adult will ensure the student has no inappropriate communication with the tutor outside the online messaging and lesson sessions.
7.8 The parent/responsible adult will report any unsolicited communications between the tutor and student if appropriate.
7.9 The parent/responsible adult will report any dispute with a tutor to The Language Locker in accordance with procedures set out in this document.
7.10 The parent/responsible adult will report any inappropriate behaviour or illegal activity by a tutor in accordance with procedures set out in this document.
8.1 Any student or tutor reported for a breach of our Safeguarding Policy will be immediately suspended from the site until the matter reported has been investigated by the appropriate authority. We will inform them of their suspension and seek guidance where required. The student or tutor reporting the breach may be informed of the resolution, if appropriate.
8.2 The Language Locker reserves the right to make a final decision on action taken for minor breaches of our Safeguarding Policy.
8.3 Any student or tutor reported for illegal activity whilst using The Language Locker website may be barred from the service, reported to the police and any other relevant organisations.
9.1 This Safeguarding Policy and our Procedures will be reviewed by The Language Locker on a regular basis to ensure it is adequate and relevant to safeguarding standards.