Included in the monthly subscription cost are unlimited use of Live Chat, Helpful Stuff and Media Zone. Face-to-Face Help sessions are bookable at an extra, reduced cost; pricing details are found here.
The Language Locker has been created with the safety of its users as a top priority. The site is password protected and each member has access through his or her own unique password. The Live Chat function is a messaging service which is controlled and monitored internally and can only be used by our own tutors. Face-to-Face help sessions are delivered online through Zoom Professional. For safeguarding and monitoring purposes, all sessions are recorded, logged and stored in Cloud. All tutors are aware of our full safeguarding policy; to view it, click here.
Every tutor goes through an interview process before joining The Language Locker and must have experience of teaching languages at Key Stages 3, 4 & 5 to work with us. We check that every tutor has qualified teacher status and is holds a valid DBS certificate.
Our Face-to-Face Help sessions are 10, 30 or 50 minutes long.
No, you don’t. One of the advantages of using The Language Locker is that it offers complete flexibility to book as few or as many sessions as you like.
Yes, of course. Once you submit a booking slot request, a tutor will be in touch within 24 hours to confirm availability of your requested date and time.
If this is the first time of working together, at this point they will arrange a suitable time for a chat by phone or Skype/Zoom to meet both student and parent/guardian/carer before final booking confirmation is made and payment taken.
You can receive lessons on a computer, laptop, tablet or phone, but you will need to be somewhere with a strong, stable internet connection.
Whatever you’re using needs to have a webcam and audio function so our tutors can see and hear you. Headphones are a good idea too to help with sound quality and minimise distractions.
Our tutoring sessions are delivered via Zoom: it is free to download and you will need to do this prior to any Face-to-Face help sessions.
One-to-one sessions with tutors are managed in the 'Face-to-Face Help' section of the site, which you will see on your dashboard.
Step One: Request a session for the time and date you would like it by filling in the fields in 'Face-to-Face Help'.
Step Two: We will get back to you within 24 hours and confirm closest available date/time to your request*. Details of date, time and the name of the tutor who will be taking the session will show in your 'Face-to-Face Help' section of your dashboard.
Step Three: You will be prompted to 'Pay Now' and directed to a secure payment portal.
Step Four: Once payment has been made, details of the Zoom meeting ID and passcode will be visible on your dashboard.
Step Five: Five minutes before your session, you will need to log in to Zoom and input the codes you have been given. The tutor will 'admit' you into the 'meeting' when the session starts.
*If these do not suit you, you will need to make a new request or just give us a ring or drop us an email so we can re-arrange.